About the job
Lets Write Africa’s Story Together!
Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.
Job Description
- Champion sales and utilization of Transaction Banking and eBanking solutions as the preferred delivery channels in the bank. Initiate strategies and products which will ensure growth of Non-Funded Income (NFI) and cheap liabilities.
- Co-ordinate Sales initiatives with the Relationship Managers/Officers/team leader sales of the bank and provide support in growing liabilities and transactional business.
- Co-ordinate with customer experience team to offer exceptional customer service to customers. Liaise with operations to ensure smooth running of Transaction Banking products.
- Continuously advise the bank on the new industry developments on the Transaction Banking and eBanking
Duties And Responsibilities
Business Development & Liquidity Management-50%
- Work closely with MSME, SME and Community RMs, IB RMs, Business Banking and Retail Banking relationship team on fully embedding Transaction Banking solutions into the customer business.
- Co-ordinate Sales, Product Management, Customer Service and Operations to ensure client satisfaction.
- Responsible and accountable for product revenue realization.
- Become the Customers trusted advisor for the delivery of the e-Banking and Transaction banking solutions.
- Advise the bank management on any new developments in the eBanking and Transaction Banking front to keep pace with competition.
- Drive and deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Specific Transaction Banking Products & Services.
- Identify cross–sell opportunities when making customer contact so as to maximize the customer value from each interaction.
- Champion product and sales activities to drive business growth.
Business Planning and Strategy –25%
- Support in the development and execution of strategic client plans and drive the implementation of client plans.
- Develop and prepare standard proposals and presentations for banking services that will be pitched to potential clients.
- Liaise with the bank developers and partners to continuously promote and design competitive products for the bank.
- Become the point of reference for clients and bank on the Transaction Banking initiatives.
- Implement e-banking and Transaction Banking product solutions to clients, of varying size and complexity.
- Assess and recommend pricing guidelines for Online Banking and Transaction Banking products to ensure that we remain competitive and at the same time increase overall revenue collection.
- Provide MIS and metrics on progress of deals managed and provide input to management on customers implementation progress and issues, for discussion with Relationships Managers.
Service Management-15%
- Implement eBanking and Transaction banking product solutions to clients, of varying size and complexity.
- Either through own initiative, or teams, be a pro-active member of the department, working to reduce implementation cycle time.
- Co-ordinate resolution of Transaction Banking related problems within the agreed TAT.
- Become the point of reference for clients and bank on the Transaction Banking initiatives.
- Provide MIS and metrics on progress of deals managed and provide input to management on customer implementation progress, and issues, for discussion with Sales Managers, and Relationship Managers.
- Offer product training to staff across the bank.
Cost Containment10%
- Ensure Return on Equity is achieved for all facilities advanced to clients by driving to achieve agreed share of wallet (SOW) for Transaction Banking products.
- Ensure our Cost of Funds are effectively managed by pursuing and retaining cheap liabilities through utilization of Transaction Banking products.
- Ensure prudent use of bank resources such as taxis and during customer events such as lunches.
Education
- University Degree in a Business/IT Related Field – Minimum Upper 2nd Class Honors Professional:
- ACIB/AKIB Banking qualifications will be an added advantage.
- A professional qualification in IT or project management field is an added advantage. Desired work experience:
- 3-year customer service/sales roles in the financial sector will be an added advantage.
- Proficient in Ms Office Suite – Ms Word, Power Point, Ms Visio, Ms Excel, Ms Access etc.
Skills
Education
Bachelor Of Business: Business (Required)
Closing Date
30 November 2023