About the job
The Digital Channels Tech Lead is responsible for overseeing the development, deployment, and maintenance of digital channels through which customers interact with IT services, products, and platforms. The role focuses on optimizing digital channels to enhance user experience, drive engagement, and achieve organizational objectives. The Digital Channels Tech Lead in IT plays a critical role in driving digital transformation, enhancing user engagement, and delivering value through digital channels. They combine strategic thinking, technical expertise, and user-centered design principles to create compelling digital experiences that meet user needs and support organizational objectives.
This role is responsible for the stability of all Digital Channels platforms through building and maintaining robust Portals, ChatBots and Apps ecosystems for Safaricom customers.
